Terms of Service

Window Drawing Activations

Welcome to Erika & Her Kraft! These Terms of Service (“Terms”) govern the agreement between Erika & Her Kraft (“we,” “us,” or “our”) and the customer (“you” or “your”) for window drawing activations and related services. By booking a window drawing activation, you agree to the following terms:

1. Booking and Payments

1.1 Booking Confirmation & Deposit

A 50% non-refundable deposit is required to secure your booking.
Payment of the deposit confirms:

• The delivery dates

• Allocation of artist and production capacity

• The minimum project value outlined in your approved quote

Once the deposit is paid, the booking is considered confirmed.

1.2 Minimum Project Value

All window drawing activations are booked based on a minimum project value, as outlined in the approved quote.

• The minimum project value is locked at the time of booking

• Reductions in trader participation or window numbers do not reduce the total project cost

• If participation changes, the activation will be adjusted in coverage or application rather than price

Responsibility for trader opt-in and coordination sits with the client.

1.3 Cut-Off Date & Scope Confirmation

You will be provided with a cut-off date, typically 4–6 weeks prior to delivery, by which final shop lists, window access, and coverage details must be confirmed.

• Changes after this date are subject to availability

• Additional windows confirmed after the cut-off date may attract a 10% late booking fee

After the cut-off date, the project value cannot be reduced.

1.4 Final Payment

The remaining 50% balance is due within 7 days after the delivery date of the window drawings.

• This final payment includes the window cleaning associated with the activation

• Cleaning is billed as part of the overall project and is not invoiced separately

Failure to make payment within this timeframe may result in additional fees or refusal of future bookings.

2. Rescheduling and Cancellations

2.1 All cancellations or rescheduling requests must be made in writing (e.g. via email).

2.2 All booking deposits are non-refundable under all circumstances, including cancellations or changes in trader participation.

2.3 For cancellations made less than 30 days prior to the scheduled delivery date:

• The full project cost remains payable

• Payment must be made within 7 days of the originally scheduled delivery date

2. 4 Rescheduling after the cut-off date may not be possible and is subject to availability. Where rescheduling is approved, additional costs may apply.

3. Client Responsibilities

3.1 Access & Preparation

The client must ensure:

• All windows are accessible at the agreed times

• Surfaces are clean, free of debris, and ready for drawing

Additional charges may apply if surface preparation is required.

3.2 Permissions

It is the client’s responsibility to secure:

• Trader approvals

• Property access

• Any required permissions for public-facing window artwork

4. Liability & Care

4.1 Property & Surfaces

While care is taken at all times, Erika & Her Kraft is not responsible for:

• Pre-existing damage

• Fragile coatings or treatments (e.g. tinting)

• Issues arising from the condition of the glass surface

4.2 General Liability

Erika & Her Kraft is not liable for loss, damage, or interruption caused by circumstances outside our control, including weather, access issues, or third-party interference.

5. Force Majeure

We are not responsible for delays or cancellations caused by events beyond our control, including (but not limited to) extreme weather, natural disasters, or government restrictions. Where possible, delivery will be rescheduled subject to availability.

6. Media and Promotion

Erika & Her Kraft reserves the right to photograph or record completed window drawings for portfolio, website, and promotional use unless otherwise requested in writing prior to delivery.

7. Acceptance of Terms

Payment of the booking deposit constitutes acceptance of these Terms of Service.